Frequently asked questions

FAQ

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website's Track Your Order page or through the carrier's website. If you have any trouble tracking your order, feel free to reach out to us for assistance.

How can I get in touch with customer support?

We’re here to help! You can fill out the contact form on our Contact Us page. Our team typically responds within 24-48 hours.

What are your shipping options and delivery times?

We offer Standard Shipping. Delivery times may vary based on your location:

Standard Shipping: Typically arrives within 7-20 business days.

Shipping times may vary due to carrier delays, customs processing (for international orders), or unforeseen circumstances. For full details, please visit our Shipping Policy.

What is your return and refund policy?

We want you to be satisfied with your purchase. If you're not completely happy with your order, you may request a return or exchange within 30 days of receipt. Items must be unused, in their original packaging, and in the same condition as when received. For more details on eligibility and the return process, please visit our Refund Policy.

How is my personal information handled?

A: Your privacy is of utmost importance to us. We take strong measures to protect your data and never share your information with third parties without your consent. For detailed information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

What are your terms of service?

By accessing or using our website, you agree to be bound by our terms and conditions, which govern your use of our products and services. For a complete overview of our terms, please review ourTerms of Service.